* {
    margin: 0;
    padding: 0;
}

html, body {
    overflow: hidden;
    height: 100%;
    font-size: 12px;
    background: #F9F9F9;
    font-family:  "Times New Roman", "Microsoft YaHei", "微软雅黑", STXihei, "华文细黑", serif;
}

a * {
    cursor: pointer;
    outline: none;
}

img {
    border: 0
}

ul {
    list-style: none
}

a {
    text-decoration: none;
    outline: none;
}

input {
    height: 16px;
    padding: 2px;
    border: 1px solid #999
}

input, select {
    width: 140px
}

.radio {
    width: 14px;
    height: 14px;
    border: none;
    padding: 0
}

select {
    height: 20px
}

.fl {
    float: left
}

.fr {
    float: right
}

.clear {
    clear: both
}

.btn {
    display: inline-block;
    cursor: pointer;
}
.ui-button{
    background-color:#0066CC;
    color:#FFF;
    font-size:14px;
    font-weight:bold;
    padding:5px 10px;
    border-radius:4px
}
.btn-icon {
    margin-top: 4px;
    width: 22px;
    height: 22px;
    background-image: url(../images/icons4.gif);
    background-repeat: no-repeat
}

.force .btn-icon {
    margin-top: 0;
}

.btn-normal {
    background: url(../images/rx.gif) 0 -49px repeat-x;
    height: 22px;
    border: 1px solid #909090;
}

.btn-normal span {
    display: block;
    line-height: 22px;
    padding-left: 10px;
    padding-right: 10px;
}

.btn-normal .with-icon {
    padding-left: 24px;
}

a.btn-normal:hover {
    background-position: 0 -20px
}

.tip {
    font-weight: bold;
    color: blue
}

.tipText {
    font-size: 11px;
    color: #CC3333
}

.required {
    color: red;
    margin-left: 5px
}

.label {
    text-align: right
}

.subhead, .desc {
    height: 34px;
    line-height: 24px;
    color: #060;
    padding: 5px 0;
    font-size: 13px;
    font-weight: bold;
}

#opinionWin td {
    padding: 2px 0;
}

#opinionWin textarea {
    width: 90%;
}

.desc {
    text-align: center
}

.neck, .footer, .stage, .inputer, .ad1, .ad2, .tool {
    position: absolute
}

.neck {
    height: 4px;
    top: 66px;
    left: 0;
    width: 100%;
    font-size: 1px;
}

.header {
    height: 66px;
    width: 100%;
    left: 0;
    top: 0;
    position: relative;
    z-index: 10001;
    background: #FFF no-repeat left bottom;
}

.footer {
    height: 27px;
    left: 0;
    bottom: 0;
    background-position: 0 -280px;
    background-repeat: repeat-x;
    width: 100%;
}

.stage, .tool, .inputer {
    left: 3px;
    right: 155px;
    border-left: 1px solid transparent;
    border-right: 1px solid transparent;
}

#main .stage, #main .tool, #main .inputer {

    border-left: none;
    border-right: none;
}

.ad1, .ad2, .card, .card .inner {
    background-repeat: no-repeat
}

.stage, .ad2 {
    top: 73px
}

.stage {
    bottom: 163px;
    background-color: #FFF;
    background-position: 0 -405px;
    background-repeat: repeat-x;
    border: 1px solid #CCC;
}

.ad2 {
    right: 2px;
    border: 1px solid #CCC;
    width: 148px
}

.ad1 {
    height: 135px;
    width: 100%;
    bottom: 0;
    left: 0;
    background-position: center bottom;
}

.tool {
    bottom: 127px;
    height: 35px;
    background-repeat: repeat-x;
    background-position: 0 -240px;
    border-left: 1px solid #CCC;
    border-right: 1px solid #CCC;

}

.band {
    background: url(../images/exclamation.gif) no-repeat center center
}

.inputer, .ad2 {
    bottom: 27px
}

.inputer {
    height: 100px;
    background-position: 0 -405px;
    background-repeat: repeat-x;
    background-color: #FFF;
    border: 1px solid #CCC;
}

.st2 .stage {
    bottom: 27px;
}

.cust-card {
    position: absolute;
    left: 5px;
    top: 5px;
    width: 140px;
    line-height: 24px;
    word-break: break-all;
    word-wrap: break-word;
}

.cust-card span {
    display: block;
    float: left;
    width: 45px;
}

.cust-card div {
    margin-left: 45px;
    margin-right: 0px;
    overflow: hidden
}

.header .nav {
    position: absolute;
    right: 2px;
    bottom: 0;
    height: 33px;
    line-height: 33px;
}

.header-r {
    margin-left: 250px;
    height: 100%;
    background-repeat: no-repeat;
    background-position: 0 0;
}

.header-r .header-r-inner {
    margin-left: 106px;
    background-repeat: repeat-x;
    background-position: 0 -80px;
    height: 100%;
}

.inner {
    width: 100%;
    height: 100%;
    position: relative;
    background-color: transparent;
    overflow: hidden;
}

.msg-form {
    overflow-y: auto;
}

.tool .inner {
    background: transparent
}

.tool .inner .fr {
    *display: inline;
}

.card .inner {
    width: 150px;
    height: 99%;
}

a.btn-send {
    width: 95px;
    height: 35px;
    display: block;
    line-height: 35px;
    text-align: center;
}

a.btn-send:hover {
}

a.btn-key {
    width: 18px;
    height: 40px;
    display: block;
    background-position: -61px -310px;
    background-repeat: no-repeat;
}

a.btn-key:hover {
    background-position: -61px -360px;
    background-repeat: no-repeat;
}

a.btn-send span {
    text-align: center;
    font-size: 17px;
    color: #FFF;
    font-weight: bold;
}

.nav-btn {
    float: right;
    display: block;
    height: 33px;
    line-height: 33px;
    text-decoration: none;
    margin-left: 1px;
    background: #F3F3F3;
    color: #666;
    font-size: 14px;
    font-weight: bold;
}

.nav-btn-curr {
    color: #fff;
}

.nav-btn:hover {
    text-decoration: none;
}

.nav-btn span {
    margin: 0 20px;
}

.nav-leaveMsg {
    background-position: -35px -58px
}

.nav-onlineChat {
    background-position: 0 -58px
}

.nav-selfSearch {
    background-position: -70px -58px
}

.nav-freePhone {
    background-position: -105px -58px
}

.func {
    position: absolute;
    left: 0;
    bottom: 0;
    overflow-x: hidden;
    overflow-y: auto;
    display: none;
    background-color: transparent;
}

#chatDiv {
    top: 0;
    right: 0;
    display: block;
    line-height: 20px;
}

* html #chatDiv {
    width: 100%;
    height: 100%;
}

#fileDiv {
    height: 80px;
    border: 1px solid #CCC;
    right: 0;
    background: #FFF
}

#hotMsgDiv {
    height: 100px;
    border: 1px solid #CCC;
    right: 0px
}

#hotMsgDiv iframe {
    width: 100%;
    height: 100%
}

#emotDiv {
    width: 345px;
    height: 100px;
    background: #CCC
}

.mobile #emotDiv {
    width: 100%;
    bottom: 40px;
    z-index: 101;
}

#emotDiv table {
    width: 100%;
    height: 100%;
}

#emotDiv table td {
    background: #F1F1F1;
    text-align: center;
}

#emotDiv a.emot {
    margin: auto
}

* html #fileDiv {
    width: 100%;
}

.tool ul {
    margin-left: 10px;
    height: 100%;
}

.tool ul li, .inputer ul li {
    float: left;
    height: 100%;
    line-height: 100%;
}

.btn-emot {
    background-position: -60px 3px
}

.btn-file {
    background-position: -90px 3px
}

.btn-screen {
    background-position: -30px 3px
}

.btn-lang {
    background-position: 0 3px
}

.btn-opinion {
    background-position: -120px -27px
}

.btn-saveRcd {
    background-position: 0 -27px
}

.btn-hotq {
    background-position: -120px 3px
}

.btn-close {
    background-position: -30px -27px
}

.btn-notify-open {
    background-position: -90px -27px
}

.btn-notify-close {
    background-position: -60px -27px
}

.btn-phone {
    display: block;
    width: 89px;
    height: 100%;
    background-repeat: no-repeat;
    background-position: left center
}

.lg-sc .btn-phone {
    background-image: url(../images/phone_btn_sc.gif);
}

.lg-tc .btn-phone {
    background-image: url(../images/phone_btn_tc.gif?140126)
}

.lg-en .btn-phone {
    background-image: url(../images/phone_btn_en.gif?140126)
}

.lg-ru .btn-phone {
    background-image: url(../images/phone_btn_ru.gif?1)
}

.text-btn {
    display: block;
    height: 100%;
    width: 140px
}

.text-btn .btn {
    display: block;
    float: left;
    height: 100%;;
}

.text-btn span {
    height: 100%;
    line-height: 25px;
    color: #000;
    display: block;
    float: left;
}

.inputer .inner div {
    height: 100%;
    margin-right: 140px;
    overflow: hidden;
}

.inputer textarea {
    height: 80px;
    width: 94%;
    margin-top: 10px;
    margin-bottom: 10px;
    overflow-x: hidden;
    overflow-y: auto;
    border: none;
    padding-left: 20px;
}

.inputer ul {
    position: absolute;
    right: 10px;
    height: 35px;
    width: 95px;
    top: 30px;
}

.license {
    width: 100px;
    height: 20px;
    display: block;
    float: right;
    margin: 0 10px 2px 0;
    background: url(../images/icons4.gif?0824) 0 -54px;
    *display: inline;
}

.lic10 .license {
    width: 99px;
    background-position: 0 -74px;
}

.oms .lic10 .license {
    width: 99px;
    background-position: 0 -137px;
}

.oms .license {
    width: 85px;
    background-position: 0 -113px;
}

.lic11 .license {
    width: 99px;
    background-position: 0 -94px;
}

.lic12 .license {
    width: 99px;
    background: transparent none;
    display: none !important;
}

.lic13 .license {
    width: 85px;
    background-position: 0 -113px;
}

.scroll {
    scrollbar-face-color: #ffffff;
    scrollbar-highlight-color: #216dad;
    scrollbar-3dlight-color: #ffffff;
    scrollbar-shadow-color: #ffffff;
    scrollbar-arrow-color: #216dad;
    scrollbar-track-color: #ffffff;
    scrollbar-darkshadow-color: #216dad;
    scrollbar-base-color: #ffffff;
}

#typing {
    line-height: 18px;
    margin-left: 20px;
    display: none;
    height: 18px;
    border-left: 1px dashed #000;
    padding-left: 10px;
    margin-top: 5px;
}

.firstMsg {
    margin-top: 15px
}

.robot-online-chat {
    margin-left: 15px;
    font-weight: bold;
    color: #FF4949;
}

.evtMsg, .inMsg, .outMsg {
    padding-left: 10px;
    clear: both;
    margin-top: 4px;
    margin-right: 5px;
    word-break: break-all;
    word-wrap: break-word;
}

.eventMsg {
    color: #000000;
}

.evtMsg .nameTag {
    color: red;
}

.mobile .evtMsg,.msg-lr .evtMsg {
    color: #666;
    margin:10px;
    font-size:14px;
    text-align: center;
    margin-bottom: 30px;
}

.mobile .nameTag, .msg-lr .nameTag{
    color: #ccc;
    font-size:12px;
}

.inMsg {
    color: blue
}

.outMsg {
    color: black
}

.inMsg .msg, .outMsg .msg {

}

.createTime {
    font-size: 12px;
    color: #999;
    margin-left: 5px;
}
.mobile .createTime,.msg-lr .createTime{
    color:#ccc !important;
}

.answer {
    color: #000;
}

.answer-wrapper {
    list-style: decimal;
    margin-left: 20px;
}

.answer-content {
    background: #FCFCFC;
    border-radius: 10px;
    padding: 10px;
}

.robot-rating {
    margin-top: 10px
}

.robot-rating a {
    display: inline-block;
    margin-left: 30px;
    background: #20A0FF;
    color: #FFF;
    padding: 3px 10px;
    border-radius: 5px;
}

.answer-attach {
    float: left;
}

.answer-attach img {
    width: 100px;
    height: 100px;
}

.helloDiv {
    margin: 10px;
    overflow: hidden;
}

.mobile .helloDiv,.msg-lr .helloDiv {
    overflow: hidden;
    text-align: left;
    margin: 20px 20px 20px 20px !important;
}

.robotCard {
    background: url(../images/robot_card.gif) no-repeat transparent
}

.msgFail {
    color: red
}

.emot {
    width: 19px;
    height: 19px;
    display: inline-block;
    background: url(../images/emot.gif) no-repeat;
}

.emot2 {
    width: 25px;
    height: 25px;
    display: inline-block;
    background: url(../images/emot_mobile.png) no-repeat;
    background: url(../images/emot_ie8.png) no-repeat \9;
    background-size: 25px auto;
    _background: url(../images/emot_ie6.gif) no-repeat;

}

.emot-inline {
    *display: inline;
}

.em1 {
    background-position: 0 0
}

.em2 {
    background-position: 0 -25px;
}

.em3 {
    background-position: 0 -50px;
}

.em4 {
    background-position: 0 -75px;
}

.em5 {
    background-position: 0 -100px;
}

.em6 {
    background-position: 0 -125px;
}

.em7 {
    background-position: 0 -150px;
}

.em8 {
    background-position: 0 -175px;
}

.em9 {
    background-position: 0 -200px;
}

.em10 {
    background-position: 0 -225px;
}

.em11 {
    background-position: 0 -250px;
}

.em12 {
    background-position: 0 -275px;
}

.em13 {
    background-position: 0 -300px;
}

.em14 {
    background-position: 0 -325px;
}

.em15 {
    background-position: 0 -350px;
}

.em16 {
    background-position: 0 -375px;
}

.em17 {
    background-position: 0 -400px;
}

.em18 {
    background-position: 0 -425px;
}

.em19 {
    background-position: 0 -450px;
}

.em20 {
    background-position: 0 -475px;
}

.em21 {
    background-position: 0 -500px
}

.em22 {
    background-position: 0 -525px;
}

.em23 {
    background-position: 0 -550px;
}

.em24 {
    background-position: 0 -575px;
}

.em25 {
    background-position: 0 -600px;
}

.em26 {
    background-position: 0 -625px;
}

.em27 {
    background-position: 0 -650px;
}

.em28 {
    background-position: 0 -675px;
}

.em29 {
    background-position: 0 -700px;
}

.em30 {
    background-position: 0 -725px;
}

.em31 {
    background-position: 0 -750px;
}

.em32 {
    background-position: 0 -775px;
}

.em33 {
    background-position: 0 -800px;
}

#fileSending {
    display: none;
    float: left;
    width: 100%;
    height: 100%;
    position: absolute;
    z-index: 10;
    background: url(../images/progress.gif) no-repeat 20% center #FFF;
}

#fileSending a {
    float: right;
    margin: 18px 40px;
}

.uploadFile {
    padding: 10px 10px 10px 40px;
    line-height: 22px;
}

.uploadFile input {
    height: 18px;
    width: 30%;
    border: 1px solid #CCC;
    padding: 2px;
}

.uploadFile a {
    float: left
}

.uploadFile a.btn div {
    position: relative;
    height: 22px;
    width: 54px;
    background: url(../images/browser.gif) no-repeat 5px center;
    padding-left: 30px;
}

.uploadFile .input-browser {
    opacity: 0;
    filter: alpha(opacity=0);
    padding: 0;
    position: absolute;
    left: 0;
    top: 0;
    right: 0;
    bottom: 0;
    width: 70px;
    height: 22px;
    cursor: pointer
}

.uploadFile .btn-browser {
    border-left: none;
    margin-right: 40px;
}

.uploadFile .tip {
    margin-top: 5px;
    margin-left: 40px
}

.gmenu {
    position: absolute;
    background: url(../images/menu_back.gif) repeat-y;
    margin: 4px 0;
    border: 1px solid #CCC;
    width: 160px;
    display: none
}

.gmenu li {
    height: 24px;
    width: 100%
}

.gmenu a {
    height: 22px;
    width: 100%;
    display: block;
}

.gmenu span {
    padding-left: 30px;
    height: 22px;
    line-height: 22px
}

.gmenu li.active, .lg-sc #lang_sc, .lg-tc #lang_tc, .lg-en #lang_en {
    background: url(../images/selected.gif) 5px center no-repeat;
}

.gmenu a:hover {
    border: 1px solid #CCC;
    background: #EEE
}

#maskDiv {
    position: absolute;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    opacity: 0.4;
    z-index: 1000;
    background-color: #777;
    _padding-bottom: 250px;
    FILTER: progid: DXImageTransform . Microsoft . Alpha(opacity = 40);
}

.chat-types {
    margin: 5px 40px;
}

.chat-types a {
    display: block;
    float: left;
    line-height: 24px;
    height: 24px;
    cursor: pointer;
    margin-right: 20px;
    color: blue;
    width: 100px;
    font-weight: normal;
}

.chat-types a:hover {
    text-decoration: underline;
    font-weight: bold;
}

.win {
    position: absolute;
    z-index: 10001;
    background: #EEE
}

.win .win-wrap {
    position: relative;
    width: 100%;
    height: 100%;
    line-height: 24px
}

.win-tl {
    height: 33px;
    color: #F60;
    font-size: 14px;
    font-weight: bold
}

.win-tr {
    margin-left: 13px
}

.win-tc {
    line-height: 20px;
    margin-right: 13px;
    padding-top: 13px;
}

.win-tc span {

}

.win-bl {
    height: 13px;
    font-size: 1px
}

.win-br {
    margin-left: 13px
}

.win-bc {
    margin-right: 13px
}

.win-mr {
    margin-right: 13px;
}

.win-mc {
    margin-left: 13px;
    border-top: 1px dashed #FC6;
}

.win-bwrap {
    overflow: hidden;
}

.win-btns {
    height: 39px;
    text-align: right;
    padding-top: 15px;
}

.win-wrap .label {
    color: #060;
    vertical-align: top;
    text-align: left;
}

a.win-btn {
    display: inline-block;
    font-weight: bold;
    height: 30px;
    line-height: 30px;
    background-color: #0d66d4;
    margin-right: 10px;
    vertical-align: middle;
    color: #FFF;
    letter-spacing: 5px;
    text-align: center;
    font-size: 14px;
    padding: 4px 30px;
}

a.win-btn:hover {
    background-color: #1B6AAA;
}

a.win-btn-cancel {
    background-color: #A0A0A0;
}

a.win-btn-cancel:hover {

    background-color: #888;
}

#visitorAuth table tr {
    height: 24px;
    line-height: 24px
}

#visitorAuth tr.subhead td {
    padding-left: 20px
}

.meetingTitle {
    height: 24px;
    line-height: 24px;
    background-color: #EEE;
    font-size: 12px;
    font-weight: bold;
}

.partItem {
    width: 100%;
    height: 20px;
    line-height: 20px;
    cursor: pointer;
}

.partItem span {
    margin-left: 30px
}

.partItemOver {
    background-color: #EEE
}

.partSelect {
    color: #D03C32;
    background: url(../images/arrow_right.gif) no-repeat 10px center;
}

.selfItem {
    cursor: default;
    color: blue;
}

.offlineItem {
    color: #EEE;
}

a.btn-submit, a.btn-call {
    display: block;
    width: 73px;
    height: 34px;
    background-repeat: no-repeat;
    cursor: pointer;
}

.lg-sc a.btn-submit {
    background-image: url(../images/submit_sc.gif)
}

.lg-tc a.btn-submit {
    background-image: url(../images/submit_tc.gif)
}

.lg-en a.btn-submit {
    background-image: url(../images/submit_en.gif)
}

.lg-ru a.btn-submit {
    background-image: url(../images/submit_ru.gif)
}

a.btn-call {
    background-image: url(../images/call.gif);
}

#main {
    position: relative;
    background-repeat: no-repeat;
    border: 1px solid #c2272d;
    background-color: transparent
}

#main #header {
    background-color: #c2272d;
    height: 41px;
    font-size: 12px;
    color: #FFF;
    line-height: 41px;
    text-indent: 5px;
    position: static;
}

#main .forceStage {
    margin-left: 5px;
    overflow-y: auto;
    overflow-x: hidden;
    zoom: 100%
}

#main .tool {
    background-color: #FFF;
    height: 26px;
    margin: 0;
    border-top: 1px solid #CCC;
    position: static;
    border-bottom: 1px dashed #CCC;
    _height: 23px;
    color: rgb(52, 140, 231)
}

#main #chatDiv {
    position: static !important;
}

#main .tool ul {
    margin-left: 10px;
}

#main #typeDiv {
    position: absolute;
    bottom: 30px;
    left: 0;
    height: 70px;
    width: 100%;
    background: #FFF;

}

#main .message-wrapper {
    margin: 5px 15px;
    height: 60px;
    background: #FFF;
}

#main #message {
    border: none;
    background: #FFF;
    width: 100%;
    overflow: auto;
    display: block;
    height: 60px;
    resize:none;
}

#main #message:focus {
    outline: none;
}

#main .btn-chat {
    width: 100%;
    height: 30px;
    line-height: 30px;
    font-family: simhei;
    font-size: 16px;
    color: #FFF;
    text-align: center;
    background-color: #b4b4b4;
    display: block;
    position: absolute;
    left: 0;
    bottom: 0;
}

#main .btn-chat-send {
    background-color: #c2272d;
}

#main #emotDiv {
    height: 100px;
    width: 100%;
}

#main #mobileTitle {
    margin-left: 13px;
    font-size: 14px;
}

#main .helloDiv {
    margin: 5px 20px 0 10px;
    border: none;
    background: transparent;
    overflow: hidden;
}

#main #fileDiv {
    background: #e8eaea;
}

#main #chatDiv {

    height: 100%;

    overflow-y: auto;
    overflow-x: hidden
}

#main .outMsg .msg {
    color: #c2272d;
}

#main .inMsg .msg {
    color: #0d66d4;
}

#main .titleTag {
    color: #4a4949;
    font-weight: bold;
}

#main .createTime {
    color: inherit;
}

#main .hint-user {
    height: 24px;
    line-height: 24px;
    border-bottom: 1px solid #bbb;
    margin: 4px 10px;
    color: #000;
    font-weight: bold;
    font-size: 12px
}

#main .time-start {
    float: right;
}

.fresh-message {
    display: none;
    height: 20px;
    width: 20px;
    line-height: 20px;
    font-size: 15px;
    color: #FFF;
    background: red;
    margin-right: 5px;
    border-radius: 50%;
    text-align: center;
    box-shadow: 2px 2px 1px #1F2D3D;
    font-weight: bold;
}

html.force {
    padding: 0;
    margin: 0;
    background: #F1F1F1;
}

.mini_1 {
    background-image: url(../images/mini_chat_1.gif)
}

.mini_2 {
    background-image: url(../images/mini_chat_2.gif)
}

.mini_3 {
    background-image: url(../images/mini_chat_3.gif)
}

.mini_4 {
    background-image: url(../images/mini_chat_4.gif)
}

.ignored {
    margin-top: 100px;
    padding-top: 170px;
    background: url(../images/ignored.gif) no-repeat center top;
    font-size: 13px;
    text-align: center;
}

.msg-notify-open, .msg-notify-close {
    display: block;
    width: 20px;
    height: 27px;
    background-position: center center;
    background-repeat: no-repeat;
    cursor: pointer
}

#notifyWrapper {
    position: absolute;
    width: 1px;
    height: 1px;
    left: -100px;
    top: -100px;
    z-inde: -100
}

#phoneWin {
    position: absolute;
    border: 1px solid #666;
    left: 40%;
    top: 20%;
    z-index: 1002;
    width: 380px;
    height: 264px;
}

.phone-win-inner {
    position: relative;
    width: 100%;
    height: 100%
}

.phone-win-head {
    height: 70px;
    background: url(../images/win_phone_head.jpg) repeat-x
}

.phone-win-body {
    height: 194px;
    background: url(../images/win_phone_foot.jpg) repeat-x left bottom #FFF;
    position: absolute;
    left: 0;
    bottom: 0;
    width: 100%
}

.phone-win-note {
    height: 100%;
    float: left;
    width: 160px;
    background: url(../images/win_phone_sep.jpg) right center no-repeat
}

.phone-win-form {
    height: 100%;
    margin-left: 165px;
}

.phone-win-note-inner {
    margin: 10px;
    line-height: 24px
}

.phone-win-call {
    display: block;
    background: url(../images/win_phone_call.gif) no-repeat;
    height: 33px;
    width: 95px;
    padding-left: 36px;
    line-height: 33px;
    color: #00008b;
}

.phone-win-item {
    padding: 4px
}

.phone-win-item-call {
    margin-top: 24px
}

.phone-win-closer {
    float: right;
    width: 14px;
    height: 14px;
    margin: 8px;
    background: url(../images/win_phone_close.jpg) no-repeat
}

.phone-win-title {
    line-height: 86px;
    font-weight: bold;
    font-size: 24px;
    margin-left: 20px;
    font-family: simhei, simsun;
}

.phone-win-item .phone-win-zone {
    width: 40px
}

.phone-win-item .phone-win-number {
    width: 76px
}

.phone-win-item .phone-win-ext {
    width: 40px
}

.phone-info-error {
    color: red
}

.phone-info-normal {
    color: black
}

.phone-info-success {
    color: green
}

#checkCodeImg {
    margin-left: 15px;
    cursor: pointer;
    vertical-align: middle
}

.msg-form table {
    table-layout: fixed;
}

.msg-form .tdHead {
    width: 30%;
    text-align: right;
    vertical-align: top;
}

.msg-form td {
    height: 40px;
    line-height: 40px;
}

.text-1 {
    width: 40%;
    padding: 3px 10px;
}

.textarea-1 {
    width: 70%;
    padding: 3px 10px;
    border: 1px solid #999;
}

.closer {
    background: url(../images/closer.gif) left center no-repeat;
    padding-left: 26px;
    height: 30px;
    float: right;
    margin-top: 0px;
    margin-right: 10px;
    line-height: 30px;
    font-size: 15px;
    color: #777877;
    text-align: center;
    font-family: "Microsoft Yahei";
}

.mobile {
    background: transparent !important;
}

.mobile .closer {
    width: 30px;
    height: 30px;
    padding: 0;
    margin-top: 7px;
    background: url(../images/mobile_closer_1.png?0520) left center no-repeat;
    background-size: 24px;
    margin-right: 10px;
    font-size: 0;
    text-align: left;
    line-height: 20px;
    color: #FFF;
}


.mobile .header-force .m-back {
    display: none !important;
}

.mobile .neck {
    display: none;
}

.mobile .ad1, .mobile .ad2, .mobile .card, .mobile .tool {
    display: none;
}

.mobile .footer {
    height: 32px;
    border: none;
    z-index: 1001;
    text-align: center;
    display: none;
}
.mobile .footer .license:after{
    content: 'Talk99提供技术支持';
}
.mobile.oms .footer .license:after{
    content: '乐语提供技术支持';
}

.mobile #typing {
    border: none;
    margin: 0;
    background: none;
    color: #999;
    float:left;
}

.mobile .license {
    color: #c9caca;
    width: auto;
    display: none;
    margin: 0 auto;
    float:none;
    background:none;
    font-size: 13px;
}

.mobile .header {
    height: 45px;
    text-align: left;
    background: #F5F5F5;
    /*  border-radius: 10px 10px 0 0; */
}

.mobile .header .nav {
    display: none;
}

.m-back {
    display: none;
}

.mobile .user-avatar,.msg-lr .user-avatar,#mobileTitle .user-avatar {
    width: 35px;
    height: 35px;
    border-radius: 35px;
    vertical-align: middle;
}
#mobileTitle .user-avatar{
    margin-right: 10px;
}

.mobile .user-phone {
    display: block;
    width: 30px;
    height: 30px;
    float: right;
    margin: 7px 10px 0 0;
    background: url(../images/mobile_phone_1.png?0520) no-repeat left center;
    -webkit-background-size: 24px;
    background-size: 24px;
}

.mobile .header .m-back {
    width: 30px;
    margin-left: 0;
    background: url(../images/mobile_back.png) no-repeat center center;
    display: block;
    height: 100%;
    float: left;
    -webkit-background-size: 24px;
    background-size: 24px;
}

.mobile #mobileTitle {
    line-height: 45px;
    text-align: left;
    font-size: 16px;
    height: 100%;
    color: #FFF;
    margin: 0 90px 0 20px;
    display: block;
    overflow: hidden;
}

.mobile .stage {
    top: 45px;
    right: 0;
    bottom: 40px;
    overflow: auto;
    border: none;
    background: #f9f9f9;
    -webkit-overflow-scrolling: touch;
}
.mobile .btn-reload{
    display: block;
    width: 70%;
    height:40px;
    line-height: 40px;
    text-align: center;
    color: #FFF;
    font-size: 18px;
    border-radius: 5px;
    margin-left: 15%;
    margin-top: 10px;
}
.mobile .stage-nofoot {
    bottom: 20px !important;
}

.mobile #chatDiv {
    height: auto !important;
    bottom: auto !important;
    top: auto !important;
    margin-bottom: 20px;
}

.mobile .inputer {
    z-index: 1000;
    left: 0;
    bottom:0;
    height: 40px;
    width:100%;
    min-height: 40px;
    background: #FFF;
    border: none;
    border-top: 1px solid #EEE;
}

.mobile .inputer .inner {
    margin: 5px 70px 5px 20px;
    width: auto;
    height: 100%;
    overflow: visible;
    background-color: #FFF;
}

.mobile .mobile-hide-file .inner {
    margin-left: 20px;
}

.mobile .inputer textarea {
    display: block;
    margin: 0;
    border: none;
    overflow: hidden;
    resize: none;
    position: absolute;
    top: 0;
 /*   bottom: 45px; */
    left: 0;
    right: 0;
    outline: none;
    border-radius: 5px;
    font-size: 14px;
    -moz-border-radius: 5px;
    -webkit-border-radius: 5px;
    height: auto;
    width: 90%;
    min-height: 28px;
    padding: 5px 0 0 5px;
}

.robot .mobile .inputer .inner {
    margin-left: 20px;
}

.mobile a.btn-send-mobile {
    float: right;
    display: none;
    margin: 6px 10px;
    height: 30px;
    width: 50px;
    line-height: 30px;
    font-size: 15px;
    color: #000;
    text-align: center;
    background-color: #FFF !important;
    border: none;
    -moz-border-radius: 5px;
    -webkit-border-radius: 5px;
    border-radius: 5px;
}

.robot a.btn-send-mobile{
    display: block;
}
.mobile a.btn-send-file {
    float: right;
    position: relative;
    display: block;
    width: 25px;
    height: 25px;
    background: url(../images/m_file_64.png?7) no-repeat transparent;
    background-size: 25px;
    margin: 5px 10px 0 5px;
    overflow: hidden;
}

a.btn-send-file input {
    position: absolute;
    right: 0;
    top: 0;
    font-size: 100px;
    opacity: 0;
    filter: alpha(opacity=0);
}

.mobile .mobile-hide-file a.m-emotion {
    display: none;
}

.mobile .mobile-hide-file a.btn-send-file {
    display: none;
}

.mobile .mobile-hide-file .inner {

}

.mobile a.m-emotion {
    float: right;
    display: block;
    width: 25px;
    height: 25px;
    background: url(../images/m_emotion_64.png?7) no-repeat transparent;
    background-size: 25px;
    margin: 5px 0 0 5px;
}

.mobile .inMsg .titleTag, .mobile .outMsg .titleTag ,
.msg-lr .inMsg .titleTag, .msg-lr .outMsg .titleTag{
    margin-top: -20px;
    float: left;
    margin-left: -7px;
    position: absolute;
    width: 230px;
    overflow: hidden;
    height:20px;
}

.mobile .outMsg .titleTag,.msg-lr .outMsg .titleTag {
    float: right;
    margin-left: 0;
    margin-right: -8px;
    right:10px;
    text-align: right;
}

.mobile .msg ,  .msg-lr .msg {
    margin: 10px;
    color: #000 !important;
    font-size: 14px;
    line-height: 1.5;
    word-break: break-all;
    word-wrap: break-word;
}

.mobile .msg-wrapper, .msg-lr .msg-wrapper{
    margin-top: 10px;
    position: relative;
    clear: both;
    background: #EFEFEF;
    border-radius: 8px;
    -webkit-border-radius: 8px;
    -moz-border-radius: 8px;
    padding: 0 10px;
    max-width: 70%;
    text-indent: 0;
    margin-bottom: 20px;
}

.mobile .inMsg ,.msg-lr .inMsg{
    float: left;
    border:none;
    margin-left: 66px;
}

.mobile .m-photo-head,.msg-lr .m-photo-head {
    position: absolute;
    width: 44px;
    height: 44px;
    top: 0;
    border-radius: 50%;
}

.mobile .inMsg .m-photo-head,.msg-lr .inMsg .m-photo-head {
    left: -60px;
    background: url(../images/m_photo_user_default.png) no-repeat center center;
    background-size: 44px;
}

.mobile .outMsg .m-photo-head,.msg-lr .outMsg .m-photo-head {
    right: -60px;
    background: url(../images/mobile_photo_viewer.png?1) #EEE no-repeat center center;
    -webkit-background-size: 44px;
    background-size: 44px;
    display: none;
}

.mobile .outMsg, .msg-lr .outMsg{
    float: right;
    margin-right: 20px;
    background: #FFF;
}

.mobile .inMsg .msg, .msg-lr .inMsg .msg{
    color: #3e3a39;
}

.msg-cursor {
    display: none;
    position: absolute;
    top: 13px;
    z-index: 100;
}

.msg-cursor-inner {
    z-index: 101;
}

.mobile .msg-cursor, .msg-lr .msg-cursor{
    display: block;
}

.mobile .inMsg .msg-cursor,.msg-lr .inMsg .msg-cursor {
    border-right: 6px solid #EFEFEF;
    border-top: 6px solid transparent;
    border-bottom: 6px solid transparent;
    left: -6px;
}

.mobile .outMsg .msg-cursor,.msg-lr .outMsg .msg-cursor {
    border-left: 6px solid #CACACA;
    border-top: 6px solid transparent;
    border-bottom: 6px solid transparent;
    right: -6px;
}

.mobile .inMsg .msg-cursor-inner,.msg-lr .inMsg .msg-cursor-inner {
    left: -5px;
    border-right-color: #EFEFEF;
}

.mobile .outMsg .msg-cursor-inner,.msg-lr .outMsg .msg-cursor-inner {
    right: -5px;
    border-left-color: #FFF;

}

.mobile .outMsg .msg ,.msg-lr .outMsg .msg {
    margin-right: 10px;
    background: #FFF;
}

.mobile .stage .inner,.msg-lr .stage .inner {
    position: absolute;
    z-index: 1;
    /*	-webkit-touch-callout:none;*/
    -webkit-tap-highlight-color: rgba(0, 0, 0, 0);
    width: 100%;
    padding: 0;
    height: auto;

}

.mobile .win-tl {
    text-indent: -10000px;
    height: 13px;
}

.mobile .win {
    background: #FFF;
    left: 10px;
    top: 10px;
    right: 10px;
    bottom: 10px;
    border-radius: 10px;
    -moz-border-radius: 10px;
    -webkit-border-radius: 10px;
    overflow: auto;
}

.mobile .win-ml {

}

.mobile .win-mc {
    border: none;
}

.mobile .win .subhead td {
    text-align: center;
    font-family: simhei;
    font-size: 14px;
    color: #000;
}

.mobile .win #vr_opinion {
    display: none;
}

.mobile .win .opinion-item {
    display: block;
    line-height: 30px;
    height: 30px;
    float: left;
    width: 150px;
}

.mobile .win .label {
    width: 30%;
}

.mobile .win .opinion-item input {
    vertical-align: middle;
}

.mobile .win-btn:hover {

}

.mobile .leave-msg-head, .mobile .leave-msg-block {
    margin: 20px 15px 0;
}

.mobile .leave-msg-head {
    padding-bottom: 14px;
    border-bottom: 1px solid #CCC;
}

.mobile .comp-name {
    font-size: 14px;
    font-weight: bold;
    line-height: 24px;
    color: #555;
}

.mobile .comp-phone {
    display: block;
    color: #555;
    line-height: 18px;
    padding-left: 20px;
    font-size: 13px;
    color: #555;
    margin-top: 5px;
    background: url(data:image/png;base64,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) left center no-repeat;
}

.mobile .leave-msg-block {
    background: #FFF;
    border-radius: 5px;
    -webkit-border-radius: 5px;
    padding-top: 10px;
    padding-bottom: 10px;

}

.mobile .leave-msg-block textarea, .mobile .leave-msg-block input {
    display: block;
    border: none;
    font-size: 15px;
    font-family: Helvetica;

}

.mobile .leave-msg-content {
    margin-left: 10px;
}

.mobile .leave-msg-block textarea {
    width: 100%;
    height: 100px;
    line-height: 24px;
    font-size: 15px;

}

.mobile .leave-msg-block textarea:focus, .mobile .leave-msg-block input:focus {
    outline: 0;
}

.mobile .leave-msg-input {
    margin-left: 30px;
}

.mobile .leave-msg-item input {
    line-height: 30px;
    height: 30px;
    width: 100%;
    border-bottom: 1px solid #EEE;
    padding: 0;
}

.mobile .leave-msg-item {
    background-position: 8px center;
    background-repeat: no-repeat;
}

.mobile .leave-msg-name {
    background-image: url(data:image/png;base64,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);
}

.mobile .leave-msg-email {
    background-image: url(data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABAAAAAQCAYAAAAf8/9hAAABPUlEQVQ4T6WSPUsDQRCG39kzNnI/4BA7xUKsAtkUQlawzFqZTkUQ8yv8aAT/gh9gbFLaeOkEcwGRnJBKwT8QiVgqgnC6Ixu4BHKiF27LYZ5n3mGHkPFRRh7ZBVLpOwPjORCtcdKYbygIfqai0hcG6ArwUzto1NNICsvlTWIxR+CZvqAd+FsFpQ/TSPowMBs2G/uWHQjs5P8ksqQ3YOGWf2D7EwJblEofEfhxdB2pVtcBzIfB1V68ZkKwUKlMuq+fNRAigK9jiYUJvMIE8fXmbXc6p1EiQT5fzTnuS43Ax2Hg39p1AO4KFmSIp+8Df1cqvQRCNZYMEkTv3s6E2zsHcGLhOKJU5TUQcdj0L4e1oSTn9s6oWNJ1JphR+K/vjJOQgUNS6RswpojMQ5obiHuYxSIIH9lPeZypv/VmTvADe32aRfmnGYEAAAAASUVORK5CYII=)
}

.mobile .leave-msg-phone {
    background-image: url(data:image/png;base64,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)

}

.mobile .leave-msg-qq {
    background-image: url(data:image/png;base64,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)
}

.mobile .btn-submit-mobile {
    display: block;
    text-align: center;
    background: blue;
    font-size: 15px;
    color: #FFF;
    font-weight: bold;
}

.file-image img {
    width: 100px;
    height: 100px;
}

.file-audio {
    width: 100px;
    display: inline-block;
}

.file-audio i {
    display: block;
    width: 32px;
    height: 20px;
    background-repeat: no-repeat;
    background-position: left top;
    background-image: url(../images/audio-playing.png);

}

.playing .file-audio i {
    background-image: url(../images/audio-playing.gif);
}

.inMsg .file-audio i {
    float: right;
}

.outMsg .file-audio i {
    float: left;
}

.file-video {
    width: 100%;
    height: 200px;
}

.file-video-control {
    display: block;
    position: absolute;
    left: 0;
    top: 0;
    width: 100%;
    height: 100%;
    z-index: 888;
    opacity: 0.5;
    background: url(../images/video-play.png) no-repeat center center;
}

.playing .file-video-control {
    background: none;
}

.file-other {
    display: block;
    width: 96px;
    height: 48px;
    background: url(../images/file-other.png) no-repeat center center;
}

.image-preview {
    position: fixed;
    z-index: 10000;
    background: #000;
    overflow: auto;
    text-align: center;
    left: 10px;
    top: 80px;
    bottom: 10px;
    right: 10px;
}

.image-preview a {
    display: block;
    position: absolute;
    top: 10px;
    right: 10px;
    width: 24px;
    height: 24px;
    border: 2px solid #FFF;
    border-radius: 50%;
    color: #fff;
    font-size: 20px;
    font-weight: bold;
    font-family: SimHei;
    text-align: center;
    line-height: 24px;
    z-index: 10001;
}

.image-preview img {
    max-width: 100%;
    text-align: center;
}

.mobile #confirmWin {
    z-index: 2000;
    background: #FFF;
    position: absolute;
    left: 5%;
    right: 5%;
    top: 40%;
    border-radius: 4px;
    padding: 20px;
    line-height: 30px;
}

.confirm-win-btn {
    text-align: center;
    margin: 5px;
}

.robot-attach-link {
    display: inline-block;
    margin-right: 30px;
}

.robot-attach-wrapper {
    margin-top: 10px
}

.answer-attach-container {
    width: 100px;
    height: 100px;
}

.answer-attach-container .file-audio i {
    margin-top: 40px;
    margin-right: 40px;
}